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FAQ

Information about your account, product activation, keys...

Questions about activation

  • How to reset your license key in the event that it has already been activated
  • How do I activate my program when I'm already a customer and have an account?
  • How can I activate a program and register a new account in the process?
  • How to activate your Ashampoo software offline
  • How can I activate my program without logging in?
  • Activate ashampoo software via license key
See all 8 articles

General product questions

  • An application does not start or error messages appear
  • An application does not work properly, not as expected or crashes frequently
  • Missing codec. What is it and where do I get it?
  • 3 different methods to run a software with administrator rights

MyAshampoo Account

  • Yiggles: The Ashampoo Bonus System
  • How to change / reset my password to login into my MyAshampoo Account?
  • I haven't received the email containing the activation link, despite providing the correct email address

I want a refund

  • I'm not satisfied with the program and I want a refund
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