FAQ
Help with your account, product activation, license keys and more
Questions about activation
- My license key cannot be activated despite having an internet connection
- How to reset your license key in the event that it has already been activated
- How do I activate my program when I'm already a customer and have an account?
- How can I activate a program and register a new account in the process?
- How to activate your Ashampoo software offline
- How can I activate my program without logging in?
General product questions
- Need quick assistance? We offer Premium Support!
- An application does not start or error messages appear
- What is TPM 2.0 and why does Windows 11 require it?
- I have not yet received a response from customer support to my inquiry.
- How do I uninstall a Windows application?
- An application does not work properly, not as expected or crashes frequently
MyAshampoo Account
- I do not receive an e-mail with a link to activate or reset the password
- Retrieve License key from archive
- My message / e-mail to Ashampoo cannot be delivered
- How do I delete my Ashampoo account?
- Bonus Points: The Ashampoo Bonus System
- How to change / reset my password to login into my MyAshampoo Account?