FAQ

Questions about the license key

• How to reset your license key in the event that it has already been activated
• I have not yet received my trial license key / license key
• I have not yet received my trial license key / license key
• I entered my registration key but the program title bar still says 'Unregistered'
• I lost the license key I purchased / I do not know my license key.

Program activation fails

• Program activation fails

Application does not work

• Application malfunctions or crashes frequently

I haven't received the email containing the activation link

• I haven't received the email containing the activation link, despite providing the correct email address

Codec

• Missing codec. What is it and where do I get it?

MyAshampoo Account

• Forgot / Reset password for Ashampoo account
• How to change / reset my password to login into my MyAshampoo Account?

No Internet connection

• The computer that I want to use to run the program is not connected to the Internet

I want a refund

• I'm not satisfied with the program and I want a refund

How to run Ashampoo programs with administrator privileges?

• Staff insider tip
• Administrator privileges through application shortcut
• Administrator privileges through Windows Search

How you activate an Ashampoo program

• How to activate your Ashampoo software offline
• Activate Ashampoo software during setup
• Activate ashampoo software via license key
• How can I activate my program without logging in?
• How can I activate a program and register a new account in the process?
• How do I activate my program when I'm already a customer and have an account?