We're sorry our program didn't satisfy you. Since we always do our utmost to ensure our programs meet our customer's expectations, we'd really appreciate it if you told us why you're not satisfied as part of your refund request. This will help us improve our products and, hopefully, regain your business.
Payments are managed by the online shop that sold you the program, so we'll need a copy of your order confirmation to process your refund request.
You can find more information and the contact form on the following page:
https://www.ashampoo.com/loc/refund-policy
Thank you! We value your criticism just as much as your praise because it helps us to do better!