We're sorry that our program didn't satisfy you. Since we always do our utmost to ensure that our programs meet our customer's expectations we'd really appreciate it if you would tell us why you're not happy when you send us your refund request. This will help us to improve our products and, hopefully, to regain your business.
The money is managed through the online shop where you bought the program, so we need a copy of your order confirmation to be able to process your refund request. Just send us an eMail , if possible with a description of why you're not satisfied with the program and how we can improve it. As soon as we have checked your details we will process your refund immediately.
Thank you! We value your criticism just as much as your praise because it helps us to do better!
Ashampoo