Some products need up-to-date Windows components or additional access permissions. If this is not the case, the application may not start or you may receive an error message regarding missing files.
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Some programs require administrative access permissions to function properly. If an application does not start, or only starts with an error message, try first running the program as an administrator.
You can start an application as an administrator by right-clicking on the program icon and then left-clicking on "Run as administrator".
- If you receive error messages regarding a missing VCRUNTIME140.Dll, VCOMP140.DLL, MFC140U.DLL or MSVCP140.Dll, Microsoft Visual C++ Redistributable Updates seem to be missing or incorrectly installed on the system. Please install them once again using the following two links:
https://aka.ms/vc14/vc_redist.x86.exe
https://aka.ms/vc14/vc_redist.x64.exe
Further information about the updates can be found here:
https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170
Please make sure that you install both updates.
- Some Ashampoo programs are based on the Microsoft Net Framework. Use the Net Framework Repair tool, which Microsoft provides, to check if there is a problem. Run the tool once to check and repair it if necessary:
https://support.microsoft.com/en-us/help/2698555/microsoft-net-framework-repair-tool-is-available
- If you receive an error message about a missing WMVCore.dll, Windows Media Player is missing on your PC. You can also install it for Windows "N" versions:
https://support.microsoft.com/en-us/windows/get-windows-media-player-81718e0d-cfce-25b1-aee3-94596b658287
- Under certain circumstances, some games may report a missing d3dx9_42.dll file. In that case, the installation of the software could not initialize the corresponding DirectX component correctly. To solve the problem simply install the component via the following link:
https://www.microsoft.com/en-us/download/details.aspx?id=35
Please restart the PC once and try to start the software again.
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