In Ashampoo UnInstaller, we try to automatically recognize as many setup types and installation files as possible in order to be able to log them completely. On the one hand, we recognize the setup types of the usual manufacturers (such as Wise, Inno Setup or Installshield), and on the other hand, we also recognize installation files based on the file name. We also try to recognize setups that do not meet these criteria.
Under certain circumstances, security software can negatively influence this process, which can lead to error messages such as "Access violation at address xxx in module "UIxxGuard.exe" (the message might be displayed in German language as can be seen below).
To avoid this, please create exceptions for the two processes UI15.exe and UI15Guard.exe in the security software you use. These two files are located by default in the directory
C:\Program Files (x86)\Ashampoo\Ashampoo UnInstaller 15
or if you've installed it via the Ashampoo App in the directory
C:\Program Files\Ashampoo\Ashampoo App\products\Ashampoo UnInstaller 15
Then restart the system once so that the exceptions become active.
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