- Make sure you are using the latest program version and perform an update, if available. You'll usually be notified when an update becomes available at program launch. You'll find the latest download link for your purchased software at the respective product page at www.ashampoo.com.
- If the issue persists, please contact our free customer service at firstname.lastname@example.org and include a brief description of the action that triggered the malfunction. If possible, please also include screenshots of error messages or notifications you received.
Modern computer systems combine hard and software from different manufacturers which can lead to various speed or stability issues. Our support staff therefore depends on your feedback to reproduce and fix software malfunctions.